Customer Service Officer

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

We are looking for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.

Responsibilities

• Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
• Perform trucking job creation
• Communicate customers’ requirements to Operations for their execution
• Monitor jobs and provide timely updates for shipment, including updating container details in the system
• Advise customers on delivery and trucking schedules
• Responsible for all documentation and administration duties
• Monitor the progress of job orders and shipments adhering to deadlines
• Maintain business relationships with customers
• Communicate and coordinate with the appointed third-parties in relation to job orders
• Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
• Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
• Responsible for ensuring proper documentation and filling of invoice and job sheets
• Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
• Assist in permit declaration for job orders when required

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field
• Minimum 1 year of experience in customer service or client-facing roles, preferably in the logistics or transportation industry
• Strong knowledge of land freight operations, transportation logistics, and customs clearance procedures
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
• Experience in TradeNet is an advantage

Other Information:

• Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• 2-way company transport @ Jurong East
• Lunch subsidies
• In-house gym
• Dental, medical, insurance benefits