CUSTOMER SERVICE OFFICER

JOB OBJECTIVE / SUMMARY

The incumbent is responsible for providing effective customer service and order coordination for an assigned portfolio of customers. The responsibilities include, but are not limited to, the following:

• Ensure the timely preparation and delivery of samples as requested by customers.
• Liaise with Production, Planning, Purchasing, and other relevant departments to ensure customer orders are processed according to the required specifications and delivery schedules.
• Prepare quotations for the Business Development / External Customer Service Team based on customer requirements.
• Process sales orders and monitor order progress from order confirmation through to final delivery to customers.
• Conduct fortnightly stock list audits and follow up on any discrepancies identified.
• Liaise with customers on a daily basis regarding order status, delivery schedules, service matters, and other customer requirements.
• Receive, coordinate, and respond to customer complaints professionally, and liaise with the relevant departments to ensure timely follow-up and resolution.
• Maintain proper records of customer orders, quotations, samples, complaints, and other relevant customer-related documentation.
• Provide timely updates to customers and relevant internal departments on order status, delays, changes, or other matters affecting customer requirements.
• Perform any other duties and responsibilities as assigned by the superior or Management.

REQUIREMENT

• Possess STPM/Certificate. Diploma / Degree holder in business related discipline
• SPM with 2 years experience in related field
• Fluent in written /spoken Bahasa Malaysia and English
• Fluent in written/spoken in Mandarin will be priority

Pay: RM2,000.00 - RM2,200.00 per month

Work Location: In person