Customer Service Officer

When Architectural Window Systems (AWS) was founded, we made the commitment to be a great company that is not just another aluminium supplier, but a reliable, full-service business partner that creates exceptional long-term value for our customers, employees and business partners.

Our Fabricator Network represents the largest network of independently owned and operated window fabrication businesses in Australia and our brands are recognised by architects, builders and homeowners alike as Australia’s leading window and door systems showcasing innovation, style and creativity.

About The Role

We partner with and provide dedicated support to our AWS fabricator network to develop market leading and sustainable solutions to grow their businesses. Our customer service team actively support our network through not only order processing, tracking and management but through the ongoing development and implementation of customer support strategies.

• Develop and maintain professional relationships with all customers and deliver quality information and services via various communication channels.
• Resolve customer issues within scope, advise customers of any matters that may affect their order or escalate issues as appropriate.
• Work proactively and collaboratively with internal stakeholders such as the production team to resolve customer enquiries.
• Daily duties include (but are not limited to) actioning customer enquiries, invoice/ accounting reports conciliation, reports generation.
• Liaise with key stake holders within the business regarding the trends of customer enquiries with a view to seek improvement opportunities within the customer service team and the fabricator network.

Benefits:

• Access to AWS's EAP (Employee Assistance Program)
• Birthday Gift Voucher
• Christmas Hamper & Bonus
• Anniversary milestones recognised and rewarded

About You

We are looking for a professional, customer centric individual who can demonstrate initiative, to join our team in this important role. You will have:

• Previous experience in a high-volume customer service role with demonstrated ability to prioritise and coordinate your own work.
• Clear and professional verbal and written communication skills.
• Ability to work cooperatively and collaboratively within a small team environment.
• Willingness and ability to challenge the status quo to identify efficiencies and improvements.
• Proficiency with MS Office and previous experience using an ERP software system.

You will be joining a supportive environment where team members are supported to achieve their professional goals and grow their career beyond their current role. If you think you will be a great fit for our team, we would love to hear from you!

Please note that only successful candidates will be contacted. We take this opportunity to thank you for your interest in working at AWS.