Customer Service Officer

About Netceed

Netceed Belgium, headquartered in Antwerp, is a leading provider of passive equipment for telecommunications, electricity, water, gas, and industry sectors. With a strong local presence in Belgium and operations across multiple European countries, Netceed Belgium offers an extensive range of passive and active network components to support technologies such as FTTH, FTTx, HFC, Wi-Fi, 5G, and datacenters. Our dedicated team of professionals is committed to shaping the future of communication networks by delivering comprehensive solutions tailored to our clients' needs.

To strengthen our current team, we are looking for an enthusiastic and motivated Customer Service Representative. In this role, you will play a key part in supporting our sales operations, ensuring customer satisfaction, and contributing to our business success

Being part of an experienced and dynamic team, you will be responsible for the follow-up of your customer files and assist your customers via email or phone. You have a hands-on mentality and can work independently.

As customer satisfaction and the first-time-right principle are key to us, you will be the point of contact for the customer, where they can turn to with all their questions to ensure their file is completed flawlessly.

You will be based in either St-Job or Temse, according to your choice.

Your Role

Full follow-up of your customer files from A to Z:

• Receiving and accurately processing orders in SAP
• Confirming orders to the customer
• Placing orders with suppliers and closely monitoring delivery times
• Following up on agreed delivery times with customers
• Managing and monitoring stock levels in relation to delivery deadlines and contractual agreements with the customer
• Acting as the first point of contact for complaints and attempting to resolve them independently in the first instance

Your Profile

• Excellent knowledge of Dutch and English, good knowledge of French
• Solid IT skills: MS Office (Word, Excel, Outlook)
• SAP knowledge
• Customer-focused, tactful, and polite in communication
• Able to work independently and take initiative where needed
• Versatile and flexible
• Always enthusiastic
• Punctual, precise, and administratively strong
• A real team player who can also support colleagues during busy periods

We offer:

• Employment with a fast-growing distribution company
• Pleasant working environment in new offices with a team of young, motivated colleagues
• Extensive internal training
• Full-time working schedule: 8:30 AM – 12:30 PM and 1:00 PM – 5:00 PM (until 4:00 PM on Fridays)
• 20 vacation days & 6 additional compensation days (ADV)
• Competitive salary, complemented by extra-legal benefits (MC 8€, ecocheques, Commuting or bike allowance, lumpsum expense 100€ net, group- and hospitalisation insurance)

Interested? Please upload your CV here or send your CV + motivational letter to [email protected]