CUSTOMER SERVICE OFFICER

We are looking for experienced, highly motivated people to join our team. As a receptionist at our TCM clinics, you will be involved in serving our wonderful patients. You will also be responsible for general reception duties, billing and collection of payments, patient relations, customer service and general clinical and administration duties, including herbal medication dispensing and stock take. Interest in Traditional Chinese Medicine is a plus!

Job Descriptions

• Receiving and registration of clients.

• Attending to calls and emails.

• Assisting clients’ requests and queries regarding appointments, medication, products and services.

• Collection of payment and dispensing of products/ herbal medication.

• Manage the clinic’s inventory count and order stock and supplies when low.

Requirements:

• Service-oriented, confident and team player

• Good communication skill

• Full-time position entails working a 5 full work-day shift week (weekend duties included.)

• Able to proactively handle unexpected situations

• Able to multi-task and work in a fast-paced environment

• Internal training will be provided

• Any other task as directed by the Clinic Manager or Physician