Customer Service Officer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities:

• • Handle walk-in customers
  • Resolve queries and complaints
  • Assist in account opening and transactions
  • Ensure compliance with KYC norms

Additional Responsibilities:

• • Support branch operations
  • Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies: - Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge: - Banking products

• KYC norms
• Branch operations

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.