Customer Service Officer

About the role

The Shire of Ravensthorpe has an exciting opportunity for a motivated and detail-oriented Customer Service Officer to join the team in a part-time fixed-term position, working 22.8 hours per week until August 2027.

As the first point of contact for residents, visitors and stakeholders, you will play a key role in delivering exceptional customer service and supporting the day-to-day operations of the Shire. This diverse and rewarding position is ideal for someone who enjoys working with people, has strong administrative skills, and thrives in a dynamic environment.

Reporting to the Manager Governance & Community, you will be responsible for managing front-counter enquiries, processing payments and bookings, coordinating incoming and outgoing mail, assisting with Department of Transport transactions, and supporting the administration of Shire facilities, public venues and campsites. You will also liaise with internal teams to assist with maintenance requests, community events and general enquiries, while maintaining accurate records across a range of systems.

Key responsibilities

• Managing front-counter enquiries
• Processing payments and bookings
• Coordinating incoming and outgoing mail
• Assisting with Department of Transport transactions
• Supporting the administration of Shire facilities, public venues and campsites
• Liaising with internal teams to assist with maintenance requests
• Supporting community events and general enquiries
• Maintaining accurate records across a range of systems

About you

• Demonstrated knowledge and experience in providing customer solutions and positively resolving issues
• Ability to work under pressure and be well organised
• Maintaining diplomacy, patience, tact and sensitivity to the specific needs of customers
• Ability to work independently and autonomously
• Experience handling cash and banking procedures
• Proficiency with Microsoft applications
• Current C class drivers' license or willingness to successfully obtain one
• Willingness to obtain pre-employment medical including drug and alcohol screening
• Willingness to obtain National Police Clearance

Benefits

• A competitive, Enterprise Bargaining Agreement-based salary with annual increments
• 12% Guaranteed Superannuation
• Additional 5% superannuation with co-contributions
• $114 per week pro rata allowance for full and part time employees residing within the Shire, to assist with the living costs associated with living in an isolated area
• Public Holidays plus two additional days of leave per year (Local Government holidays)
• 5 weeks annual leave plus 17.5% leave loading
• Free Gym and Pool season pass for all full and part time employees
• Free Annual Flu shot

About us

The Shire of Ravensthorpe encompasses the settlements of Ravensthorpe, Hopetoun, Jerdacuttup, Munglinup and Fitzgerald and is located within the picturesque Fitzgerald Biosphere Coast region. Located five hours south east of Perth, two hours west of Esperance and three hours east of Albany, the Shire of Ravensthorpe is nestled amongst the spectacular Fitzgerald River National Park, the Ravensthorpe Range and stunning coastline. The Shire of Ravensthorpe is a family friendly and equal opportunity employer committed to workplace equality and diversity.

How to apply for this position

For a copy of the application package, please contact Bethany Goss, HR/Payroll Manager by calling [08 9839 0000](tel:08 9839 0000) or by emailing [email protected]

To be considered for the role, applicants must provide the following:

• A current resume outlining your employment history and professional learning summary relevant to this position

• A covering letter outlining your suitable experience for the position and why you are interested in this field of work.

• A statement of claims addressing the selection criteria in the position description. Please refer to the application package.

• The contact details of two (2) work related referees who can attest to the claims made in your application. It is preferable for one of your referees to be your current Supervisor or Manager.

Applications can be emailed to [email protected] or posted to PO Box 43, Ravensthorpe WA 6346, addressed to the Chief Executive Officer, Shire of Ravensthorpe and marked Confidential – Customer Service Officer no later than 4pm Monday, 19th October 2026.

Supporting a diverse workforce

The Shire of Ravensthorpe is a family friendly and equal opportunity employer committed to workplace equality and diversity. We value the unique diversity that Aboriginal and Torres Strait Islander people, people with disability, people from culturally diverse backgrounds, and members of our LGBTQIA+ community, women and youth bring to our workforce.

We strongly encourage people from diverse backgrounds to apply.

People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Nicole O’Neill

Chief Executive Officer