Customer Service Officer

ABOUT OUR BUSINESS

Andrews Airport Parking is the largest off-airport parking company in Australia, approaching 30 years strong with locations in Melbourne, Brisbane, and Adelaide and a motto of delivering good old-fashioned service!

Excellent opportunities now exist for Full-Time or Part-Time Customer Service Officers to join our team, located in Hendra, Brisbane. We are looking for team members who like to look after their customers, with a warm professional personality in this hands on role.

THE ROLE, RATES AND ROSTERS

Customer service officers (CSO) are critical to our operation. Your role involves running our front counter alongside fellow CSOs, processing onsite customers and keys to their vehicles, phone reservations and enquiries, communicating with our shuttle bus drivers and yard officers and supporting those staff with their duties during breaks.

It’s an exciting and varied role, truly enjoyable for the right candidate!

• Both full-time and part-time positions are available
• We run a rotating roster of AM and PM shifts across all 7 days, planned in advance so you can plan your social life
• Weekday base rate is $26.73/hr, rising to $27.58/hr after 6 months. Higher rates apply from 7:00PM – 7:00AM.
• Weekend base rate is $40.10/hr, rising to $41.37/hr after 6 months.
• Public holiday higher rates apply.

FURTHER BENEFITS

• 5 weeks annual leave
• Staff incentives + discounts, to reward your extra effort
• Permanent and stable employment, we are always busy
• Active roles, you are always moving at Andrew’s
• Great company culture, with career advancement opportunities

SUCCESSFUL APPLICANTS WILL HAVE

• Fantastic customer service skills, with previous experience well regarded
• High presentation standards
• Confident driving vehicles of all shapes and sizes
• Enjoys a fast paced environment
• A reliable and honest personality
• A can-do attitude!
• Availability on a rotating roster, including weekends and public holidays
• Current Police Check (or willingness to get one after interview)
• Driver Accreditation (or willingness to get one soon after employment)

You will enjoy this hands-on role. Varied, fast-paced and supported by a vibrant team to deliver great service for holidaying families, business and FIFO travellers alike.

If it sounds like you, please apply!