Customer Service Officer

Promptly follow up on customer inquiries, appointment bookings, requests, confirmations, and phone calls.

Deliver exceptional customer service and ensure a positive customer experience at all times.

Perform accurate daily data entry for customer and staff records, and prepare reports for submission and compilation.

Handle general administrative and clerical duties to support daily operations.

Carry out any other ad hoc administrative tasks and responsibilities as assigned by the Company.

Job Requirements

Minimum 2 years of experience in a customer-facing or frontline service role; experience in the beauty and wellness industry will be an added advantage.

Tech-savvy with the ability to learn and adapt to digital systems and applications quickly.

Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.

Willing to work retail hours, weekends and public holidays

6 days off in a month

FRESVER BEAUTY PTE. LTD started when an enterprising young woman had the vision of beautifying people. It gave her great joy knowing she could help others feel confident and was making a difference to their lives. Through sheer hard work, she managed to put herself through Beauty College with hard-earned money from door-to-door product sales. Eventually, she saved enough to start a home facial business.

With a pool of ever-increasing customer base that always came back for her great service and treatment results, she was finally able to start her first beauty salon at Toa Payoh in 1988.

This inspiring figure is Ms Alice Lim, beautician turned CEO who single-handedly grew Fresver from humble beginnings to the multi-award-winning brand it is today.