Customer Service Officer

Who are we?

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.

Check out more about CFI here.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Description:

The Customer Service Officer is responsible to provide a professional support and assistance to all clients by answering their questions, resolving their inquiries and facilitating for them the operational process.

Main tasks and responsibilities

• Respond promptly and professionally to client’s inquiries via phone, e-mails, live chat, social media or any other active channel
• Provide accurate and comprehensive information about our products, services and trading platforms
• Assist clients with account-related tasks, including account setup, funding, withdrawals and technical issues
• Guide clients through trading processes, explain trading concepts and address trading-related queries
• Resolve client’s complaints, striving for first-call resolution and maintaining a high level of satisfaction
• Escalate complex or unresolved issues to higher-level support or management as necessary
• Maintain detailed and accurate records of customer interactions, inquiries and resolutions in the CRM system
• Continuously update and expand product knowledge to provide comprehensive and up-to-date support
• Collaborate internally with other team members and departments to resolve client’s issues and improve processes
• Identify and report any new trends based on client’s inquiries to help improve products and services
• Adhere to company policies, procedures, and regulatory guidelines at all times

Qualifications & Experience

• Bachelor degree in Business Administration
• Limited previous experience in the field is a plus
• Proficiency in CRM or other systems is a plus
• Good written and verbal communication skills

Competencies & Skills

• Detail-oriented: ability to verify details and information carefully
• Analytical skills: ability to analyze reports accurately
• Ethical: ability to follow high ethical standards

Why join CFI?

• We’re a fast-growing, multinational company
• Competitive salaries and benefits
• Work and learn with industry professions
• Supportive and collaborative environment
• Unlimited opportunities for growth and development