Customer Service Officer

About the Role

An exciting opportunity exists at our Adelaide property within the dwell team for a Customer Service Officer (CSO) – Front Office Receptionist with a strong focus on event planning, coordination, and social media engagement.

Reporting to the Accommodation Manager, you will work collaboratively with colleagues to deliver outstanding customer service while also designing, planning, and executing events to enhance our Residential Life program. Additionally, you will contribute to managing our social media presence by posting updates, sharing events, and promoting community activities to keep residents informed and engaged.

We offer a diverse, fun, and friendly work culture that encourages creativity and teamwork. The role requires flexibility to work across a Monday to Sunday roster, including AM/PM shifts with no late nights. We are seeking an enthusiastic, energetic, and friendly individual who enjoys building community engagement both in person and online.

Key Responsibilities

• Respond to enquiries and convert leads into confirmed bookings
• Process applications and manage resident accounts, including rent and arrears
• Operate front desk reception services, handling enquiries, feedback, and deliveries
• Assist with sales, marketing campaigns, and social media engagement
• Support the Accommodation Manager in daily property operations and administration
• Foster a supportive and vibrant residential community for students
• Maintain compliance with relevant tenancy and property policies

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Essential Criteria

• Minimum 12 months’ experience in customer service or accommodation-related roles
• Experience in handling accounts, enquiries, and general administration
• Strong customer service skills with a focus on empathy and professionalism
• Excellent communication skills—both verbal and written—with the ability to connect across cultures
• Highly organised and capable of managing multiple priorities
• Proficient in Microsoft Office and standard business software
• A team player with initiative, resilience, and a positive, solutions-focused attitude
• Current National Police Check
• Current Working with Children Check

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Highly Desirable

• Background in student accommodation, hospitality, or property management
• Diploma in Hotel or Business Administration (or equivalent qualification)
• Experience with property management systems (e.g., StarRez)
• Familiarity with basic accounting, cash handling, and reconciliation
• Knowledge of NSW tenancy laws, NCAT procedures, and bond lodgements
• Marketing or social media experience
• Insight into student life and university environments
• Awareness of WHS, privacy, and compliance standards

Please note:

• Visa sponsorship is not available for this position.
• Applicants must have valid working rights in Australia.
• Employment is subject to a police clearance and background check.
• Only direct applications from candidates will be considered.

We look forward to welcoming a passionate team member who is ready to create meaningful resident experiences and enhance community engagement both on-site and online!