Customer Service Officer

1. Responsible for processing orders, managing sales orders, issuing invoices, handling customer complaints, and performing other tasks as assigned.
2. Verify the accuracy of purchase order details, ensuring correct part numbers, pricing, MOQ, shipping modes, and requested delivery dates before creating sales orders.
3. Communicate customer requirements clearly to internal teams to support effective material planning and production scheduling.
4. Coordinate closely with Purchasing, Production Planning, Production, Materials, Engineering, Quality, Accounting, and all management levels to meet customer expectations.
5. Oversee day‑to‑day operational matters to ensure on‑time customer deliveries.
6. Monitor shipments and ensure timely departures and arrivals.
7. Respond promptly and professionally to customer inquiries.
8. Proactively address and resolve customer issues, including operational concerns, documentation discrepancies, and invoice-related queries.
9. Manage customer ad‑hoc requests efficiently, such as pull‑in/push‑out requests and short‑lead‑time purchase orders.
10. Provide excellent customer service through phone calls and emails, ensuring customer needs are met.
11. Build and maintain strong, positive relationships with customers

REQUIREMENTS:

• At least 3 years working experience as customer service
• Must possess at least Diploma/ Bachelor's Degree in any field or relevant studies.
• Required skill(s): MS Excel, MS Word.
• Mandarin Speaker to serve Mandarin-speaking customers.
• Customer satisfaction orientation.
• Working experience in Semiconductor industry is with added advantage.
• Highly self-motivated person, willing to think and evaluate the issue from different angle.
• Skillful as a customer service to demonstrate high level after sales service with customer satisfaction.
• High level of communication skills with customer and team member.
• Demonstrate teamwork spirit towards objective of customer satisfaction

WHAT WE OFFER:

1. 5 days work (Mon - Fri) 8AM-5PM/9AM-6PM
2. Attractive remuneration packages commensurate to experience.
3. 13 days Annual Leave,100 days maternity leave, 5 days childcare leave, 14 days paternity leave.
4. Out-patient medical claim up to RM1100.00 per year.
5. Group Term Life, PA & Hospitalization Insurance
6. Transport & Housing Allowance
7. Last but not least, friendly environment & very comfortable workstation.