Customer Service Officer

• Handle customer inquiries, complaints, and service requests.
• Provide product information and troubleshoot issues
• Collaborate with logistics and technical teams for resolution.
• Maintain records of customer interactions and feedback.
• open PO, DO and invoice
• Deal with customer upon received customer PO
• Key in work order & quotation in Epicor system for all customer
• Open NPI form, contract review & feasibility study
• Arrange out going parts transportation
• Prepare NCR for rejected parts from customer
• Do daily sales order report and sales report
• to check forecast on customer stock
• Support post-sales service and warranty claims.

GD Precision Group Plants are operating in Malaysia & Singapore. Our facilities have sophisticated machineries & fabrication to support customers’ products with flexibility & Low-Cost Manufacturing Country “MALAYSIA”.

In the exceedingly dynamic high-tech precision machining industry, it is critical for us to extend the best-in-class engineering and manufacturing services. We have the tools and the capability to machine the most complicated parts and components.

We add value to your processes with our efficient approach to inventory management and order fulfillment. We bring about a collaboration between all stakeholders in your business such as suppliers and customers, distributor, retailer, OEM, or product end user.