Customer Service Officer

Perform accurate and prompt entry of orders in the system.

Ensure timely and accurate processing of orders received through the order hotline and faxes.

Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.

Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.

Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.

Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.

Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.

Ensure timely feedback of all problems and issues from customers and principals.

Train new customer service agents and provide support / buddy system to new employees.

Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Ensure strict adherence and compliance to ISO procedures.

Job Requirements:
N level with 1-2 year of experience.

ITE/ Diploma with NO Experience is welcome to apply. Training provided.

Call centre experience preferred OR

Experience in customer service/customer support role advantageous.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

E-PLOYMENT CONSULTANCY, defines as Express Employment, is a recruitment agency based in Singapore.

Established since 2009, E-Ployment Consultancy has emerged as one of the fastest growing recruitment agency. With a team of committed and experienced recruitment consultants, we have established positive rapports with our extensive networks of clientele and candidates. We believe in consistent delivery of quality and reliable services to maintain the long term relationship with all our clients and candidates.