Customer Service Officer

About the business and the role

As part of the growing Country Care Group, Homecare Equipment has a long and committed history in providing mobility, rehabilitation, and hospital equipment solutions across South Australia. We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers.

We are looking for a Customer Service Officer to join our team based at our Beverley Office, SA.

In this role, you will play an important part in creating a positive customer experience, assisting customers with their equipment needs, processing sales and orders, and supporting the administration functions that keep our various services running smoothly. This is a great opportunity for someone who takes pride in getting the details right and genuinely enjoys helping people.

A National Police check, evidence of Covid and current flu vaccination is required for this position.

Primary Responsibilities

• Deliver exceptional customer service to customers via phone, email and online channels, supporting the sale and supply of mobility and healthcare equipment
• Respond promptly and professionally to customer enquiries, providing accurate information
• Process customer orders accurately and efficiently, ensuring all relevant information is captured and maintained
• Work collaboratively with the team to achieve set KPIs, including order processing volumes, data accuracy and call handling
• Effectively use Enterprise Resource Planning (ERP) systems to process orders, maintain customer information and support day-to-day operations
• Generate invoices and ensure all records and documentation are accurate and up to date
• Coordinate delivery schedules, communicate with customers and proactively follow up to ensure a positive customer experience
• Process orders, documentation and correspondence through relevant online portals
• Build positive relationships with customers, suppliers and internal teams through clear, professional, and helpful communication
• Identify and resolve customer issues where possible, escalating more complex matters appropriately

Skills & Experience

• Previous experience in an administration or customer service role
• Excellent attention to detail, with strong problem-solving and organisational skills
• High level of computer literacy, with a strong focus on data accuracy
• Strong written communication, literacy and numeracy skills
• A genuine customer-focused approach, with demonstrated experience delivering exceptional service
• Experience working with ERP systems and handling cash transactions
• A collaborative and team-oriented mindset, with the ability to work effectively in a fast-paced and busy business environment
• A positive, proactive attitude and willingness to learn and contribute to a supportive team.

Benefits:

• Opportunity to join a fantastic team and be part of a growing business venture
• Discounted Health Insurance
• Training and development programs to enhance your skills
• Supportive and inclusive work environment
• Employer Paid Parental Leave
• Free Health Checks.