CUSTOMER SERVICE OFFICER, CONCIERGE

WE ARE HIRING….

CUSTOMER SERVICE OFFICER, CONCIERGE

Responsibilities

·         Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.

·         Greet and assist shoppers courteously and professionally.

·         Handle customer inquiries, feedback, and complaints promptly.

·         Assist in the up keeping of the mall

·         Manage the mall’s information counter and telephone hotline.

·         Handle lost & found items and maintain proper records.

·         Liaise with security, housekeeping, and maintenance teams when necessary.

·         Assist in organizing mall events and promotional activities.

·         Prepare daily reports on customer service interactions and issues.

·         Assist in the sale and redemption of vouchers

·         To perform any other ad-hoc assignments as and when required by the Management.

Requirement

·         Minimum SPM / Diploma in any field.

·         Pleasant personality with a service-oriented attitude.

·         Strong understanding of customer service principles and practices.

·         Excellent communication and interpersonal skills.

·         Able to work on weekends and public holidays (rotational shifts)

·        Prior experience in retail, hospitality, or customer service is an advantage.

·         Problem-solving and conflict resolution capabilities.

·         Detailed-oriented with commitment to delivering exceptional customer experiences.

·         Customer-focused mindset with a passion for delivering excellent service.