Customer Service Officer (Fixed Term Contract)

Ready to build a career with a team that keeps customers moving?

Power Equipment Pty Ltd is looking for a passionate, customer-focused professional to join our Spare Parts team on a fixed-term contract through to June 2027, covering a period of parental leave. In this fast-paced and rewarding role, you'll work closely with our National Dealer Network and an experienced team to deliver outstanding service, provide timely solutions, and help ensure our customers have the parts they need to keep their businesses operating at their best.

Responsibilities include, but are not limited to

• Answer high volume enquiries via phone and email
• Processing and following up customer orders, quotes and telephone enquiries
• Managing customer expectations and investigation of orders
• Support Internal staff
• Ensure complaints are resolved or escalated when required
• Administration tasks, including data entry order and account reconciliation
• Additional tasks in the scope of the Spare Parts Department as required

To excel in this role, we are looking for the following skills

• 2 years customer service experience
• Ability to handle high volume in a fast-paced environment
• Customer focused mindset
• Friendly and professional customer service manner
• Strong verbal and written communication skills
• High Attention to detail

What’s in it for you?

• Full Time, Monday to Friday with flexible hours
• Generous Salary on offer
• Join a 36-year-old, Australian owned Business
• Clean and Modern working environment
• Onsite Gym and Parking
• Great team who takes pride in providing exceptional service
• Enjoy Monthly Staff functions
• All uniform and PPE provided

If you're passionate about delivering exceptional customer service and thrive in a fast-paced team environment, we'd love to hear from you. Submit your application today—we'll be reviewing applications as they're received, so don't miss this opportunity.