Customer Service Officer [NEL]

Responsibilities:

• Train Operations
  • Drive passenger trains and perform emergency train operator duties. 
  • Monitor train performance and resolve defects per guidelines.
• Passenger Assistance
  • Respond to inquiries about routes, fares, and transport connections. 
  • Help passengers with special needs board and alight safely.
• Safety and Compliance
  • Monitor stations and equipment for irregularities and address issues. 
  • Ensure passengers follow transit regulations. 
  • Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
• Communication
  • Coordinate with the control center and passengers using communication equipment.
• Qualifications and Procedures
  • Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits GCE 'O' Levels
• Able to reach the height of 197cm with both hands
• Able to identify colours
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Good interpersonal skills with a passion to work with people

We regret that only shortlisted candidates will be notified.