Customer Service Officer - Operations [ Freight Forwarding ]

Customer Service Officer - Junior
Freight Forwarding Industry
5 days (Monday - Friday)
Location: Redhill / Bukit Merah
Basic Salary: $2500 - $3200

Responsibilities:

• Handle customer orders, enquiries and requests promptly and accurately.
• Provide customers with shipment updates, pricing and delivery information.
• Coordinate with customers, carriers, hauliers and overseas agents on shipment arrangements.
• Prepare and process import/export shipping documents and cargo paperwork.
• Assist with LCL and FCL shipment coordination and documentation.
• Ensure shipments are arranged according to customer requirements and SOPs.
• Update shipment details, costs, rates and status accurately in the system.
• Escalate shipment issues or discrepancies to the supervisor and support other operational duties as required.

Requirements:

• Willing to learn, Training is Provided
• Basic knowledge of import/export procedures, shipping documentation, LCL, and FCL shipments
• Good communication and coordination skills

Click on the Apply Button and we will be reaching out to you.

Randy Lee R1878689 | One Vogue Pte Ltd 19C9629