Customer Service Officer (Optical)

Location: Clarke Quay

Working hours: 10am to 7pm, Monday to Friday

Basic salary: $2600

Responsibilities

• Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.

• Answer enquiries and provide information pertaining to queries, complaints and feedback.

• Escalate and work with various team for complicated issues, and ensure issues are resolved properly.

• Provide Customer Service via Email by answering all customer emails in timely manner.

• Ensure parcel is packed nicely and arrange for delivery vendor for pick up.

• Liaise with Lab and shops for stock and lenses arrangement.

• Ensure sales are tally with the daily sales.

Requirements:

• Min diploma holder in any field.
• At least 2 years working experience in customer service and communication roles in a fast-paced environment.
• Excellent written and verbal communication skills.
• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gwen Chew Wei Wen
Registration Number: R26164116
AlwaysHired Pte Ltd
EA Licence No: 24C2293