Customer Service Officer | 4 Days

Key Responsibilities

• Handle to all inbound calls, emails, and chat messages from customers promptly and professionally.
• Schedule and confirm vehicle service, maintenance, and other appointments.
• Promptly follow up on open cases to ensure timely closure.
• Attend to customer complaints and escalate complex cases to relevant department managers.
• Identify customer issues and route the case to the appropriate sales or service department.
• Maintain accurate records of daily cases attended and escalate recurring issues where necessary.
• Support outbound campaigns including service reminders and recalls when required.
• Collaborate with different departments to resolve customer queries efficiently.
• Uphold and maintain high service quality at all times.

Key Requirements

• Min. 2 years of experience in a customer service, call centre, or relevant.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Prior experience in the automotive industry is highly advantageous.
• Basic knowledge of automotive products, services, and terminology is a bonus.