Customer Service Officer (Order Processing)/Call Centre | AWS & VB

Summary:

• Competitive salary of $2,500 - $3,800 (Yearly increment)
• 5 work days, Office hours
• Better working environment and staff benefits (up to 21 days annual leaves, AWS & Bonus)
• Location: Islandwide

Customer Service Officer Job Responsibilities:

• Process sales orders, purchase orders, and invoices using Microsoft Dynamics.
• Coordinate with suppliers, customers, drivers, and warehouse staff for timely deliveries.
• Prepare and check delivery documents.
• Update stock-in and stock-out records in the system.
• Handle customer enquiries and provide administrative support.
• Maintain proper records and filing.

Job Requirements:

• Experience in sales administration, customer service, coordination, or related support functions is preferred.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational skills with attention to detail and accuracy.
• Good communication and interpersonal skills to liaise with internal and external stakeholders.
• Able to manage multiple tasks, prioritize workload, and meet deadlines effectively.

Call Centre Job Responsibilities:

• Handle both inbound and outbound calls professionally, with empathy and care
• Follow up on hospital bill payments and manage receivables
• Provide billing information and support patient inquiries
• Assist customers in navigating digital payment portal services
• Send statements of accounts and maintain accurate records
• Collaborate with team members to improve service processes
• Meet key performance indicators (KPIs) while ensuring quality service



Job Requirements:

• Proficient in Microsoft Word and Excel.
• Customer-oriented with good communication skills.
• Minimum Higher Secondary / Pre-U / A-Level / College education or relevant certification.
• Call centre experience is an advantage; entry-level candidates are welcome.

To apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Ong Xi Min (R26162660)