Customer Service Officer (Property Developer)

Job Responsibilities

• Coordinate vacant possession (VP) and key handover arrangements with purchasers.
• Attend to customers during key collection and explain handover procedures.
• Handle customer enquiries, feedback, and complaints professionally.
• Receive, record, and monitor defect reports during the Defect Liability Period (DLP).
• Coordinate with project, site, and contractor teams on defect rectification works.
• Follow up on outstanding defects and update purchasers on progress.
• Maintain accurate customer, handover, and defect records.
• Prepare service and defect status reports as required.

Requirements

• Diploma/Degree in Business Administration, Customer Service, Property Management, Building Technology, or related field.
• Minimum 1-2 years of working experience in property development, property management, customer service, or related industry.
• Experience in VP/key handover and defect management is an added advantage.
• Good communication and interpersonal skills.
• Customer-oriented, responsible, and able to work independently.
• Proficient in Microsoft Office applications.
• Willing to travel to project sites when required.