Customer Service Officer - Sales

Our Client

At Driving Mobility, we specialise in mobility and disability vehicle modifications, from wheelchair accessible vehicles to transfer solutions and specialised driving controls.

We are an Australian-owned vehicle modification specialist, working with occupational therapists, NDIS participants, caregivers and community organisations to deliver fit-for-purpose mobility solutions.

Our team may be small, but our impact is national and our mission is clear: “Empowering people of all abilities through accessible transport and stronger community connection.”

We’re not just building vehicles; we’re building trust, confidence, and real relationships.

About The Role

Driving Mobility is seeking a permanent full-time Customer Service Advisor - Sales to support its growing business.

The Customer Service Advisor - Sales is the first point of contact for our clients, delivering a warm, professional, and knowledgeable customer experience from initial enquiry through to quoting, booking, and after-sales follow-up.

This role is about providing superior customer service and building genuine relationships with our clients by responding promptly to inbound enquiries, following up on leads, and guiding people through their options with care and product knowledge.

Role Responsibilities

• Deliver Superior Customer Service – Provide a warm, welcoming first impression for every customer, offering accurate product information and genuine care so each client feels heard, valued, and well supported.
• Manage Enquiries & Bookings – Respond promptly to inbound enquiries and follow up on leads via phone, email, and in person, guiding customers through needs assessment, quoting, and booking confirmation.
• Systems & Data Accuracy – Accurately enter all information throughout the customer journey into Mechanic Desk, HirePOS, and HubSpot.
• End-to-End Customer Journey – Support the customer from initial enquiry through to job completion and handover, following up post-delivery to check satisfaction and encourage repeat business and referrals.
• Support Operations & Job Delivery – Assist Operations on job-related enquiries and help ensure works are delivered on time to our clients' expectations.
• Inventory & Supplier Coordination – Assist Sales and Operations with inventory control through knowledge of products, suppliers and lead times, including liaising with suppliers and assisting with parts ordering and stock organisation.
• Drive Continuous Improvement – Help us remain an industry leader by identifying and supporting process improvements while remaining aligned with company policies and industry standards.

About the Person - Qualifications, Skills, and Experience

• 2 years’ experience working within a customer focused, customer service or sales support role.
• A genuine passion for delivering superior customer service and building lasting client relationships.
• Experience following up on enquiries and leads, and guiding customers through their options
• Experience in scheduling and maintaining calendars.
• Understanding of stock control and inventory
• A strong ability in time management.
• Strong communication skills – both face-to-face, over the phone and written.
• Demonstrated ability to support customers end-to-end — from initial enquiry through to quoting and booking confirmation.
• Confidence in following up with customers and asking for feedback.
• Strong knowledge of IT technology.
• Experience in O365, CRM, Quoting Systems (HirePos, HubSpot, and Mechanic Desk).

Benefits – What We Can Offer You

• Competitive remuneration package
• Comprehensive Training – In-person onboarding to set you up for success
• Full-Time Role Based at Eagle Farm
• A supportive and collaborative team environment
• Career progression as the Company Grows
• Onsite parking

If you believe you have the skills and experience to match our criteria and you would like to be a part of a progressive team, we encourage you to apply!