Customer Service Officer - Trainee

Looking for your first step into the workforce or ready to start a new career?

The Shire of Mount Magnet is seeking a friendly, motivated and reliable person to join our team as a Customer Service Officer Trainee.

This is a fantastic entry-level opportunity to earn while you learn, gaining practical workplace experience while completing a nationally recognised qualification. You don't need years of experience – we're looking for someone with a great attitude, good communication skills and a genuine willingness to learn.

About the Role

As the Customer Service Officer Trainee, you'll be one of the first points of contact for the Shire and will learn how to provide professional and friendly service to residents, visitors and customers.

With training and support from our experienced team, you'll gain hands-on experience across customer service and local government administration.

Your role will include:

• Welcoming customers and assisting with enquiries at the Shire Administration Office;
• Answering and directing telephone calls and emails;
• Providing friendly and professional customer service;
• Processing payments, receipting and basic financial transactions;
• Assisting customers with forms, applications and general Shire enquiries;
• Undertaking data entry and maintaining accurate records;
• Assisting with incoming and outgoing correspondence;
• Filing, scanning and electronic document management;
• Learning and using Council's corporate software and systems;
• Assisting with Department of Transport transactions;
• Providing general administrative support across the organisation; and
• Completing the study and workplace requirements of your traineeship.

About You

Experience isn't everything – attitude is.

We're looking for someone who is approachable, dependable and keen to build their skills in a supportive workplace.

You'll ideally have:

• A friendly and professional approach to customer service;
• Good verbal and written communication skills;
• Basic computer skills and a willingness to learn new systems;
• Good attention to detail and organisational skills;
• The ability to work respectfully with people from a wide range of backgrounds;
• A reliable and positive approach to work;
• The ability to maintain confidentiality and handle information appropriately;
• A willingness to ask questions, learn new skills and take direction;
• The ability to work as part of a team; and
• A commitment to completing the required traineeship qualification.

Previous customer service or administration experience is not essential. Full training and support will be provided.

What You'll Get

This isn't just a job – it's an opportunity to build the skills and experience to start your career.

As a Customer Service Officer Trainee with the Shire of Mount Magnet, you'll receive:

• Paid, full-time employment while completing your qualification;
• A nationally recognised qualification;
• Practical experience in customer service, administration and local government;
• On-the-job training and support from experienced staff;
• Experience using professional financial, records and administrative systems;
• Transferable skills that can open the door to future roles in administration, finance, customer service and local government; and
• The opportunity to work with a supportive team while serving your local community.

How to Apply

If you're ready to learn, build your skills and take the first step in your career, we'd love to hear from you.

Applicants should submit a cover letter and current resume telling us a little about themselves and why they're interested in the traineeship.

For further information about the position, please contact the Shire of Mount Magnet.

Applications close Friday, 25 September 2026.