Customer Service Officer (Tuas)

Job Responsibilities:

• Handle incoming calls, faxes, e-mails and serve walk-in customers on enquiries or confirmed orders
• Liaise with customers and negotiate on prices
• Prepare necessary paperwork such as quotations and delivery orders
• Follow up on outstanding enquiries, back orders and customers' payments
• Issue credit notes to customers if necessary
• Handle walk-in customers' product samples
• Ad-hoc duties whenever required

Job Requiremnts:

• GCE 'N' levels or equivalent
• Preferably 1-2 years' working experience in customer service
• Has initiative and a positive learning attitude
• Customer service oriented
• Able to work independently as well as in a team
• Good communication skills and problem-solving skills