Customer Service Officer x 2

Serve with purpose. Grow through community.

Help shape the customer experience for Blacktown City. As a Customer Service Officer, you are a key link between Council and the community. You respond to enquiries in person and over the phone, provide information about Council services, process payments and applications, and help customers resolve issues quickly and respectfully.

The work is varied and fast paced. You handle enquiries about Council operations, respond to requests and complaints, update records, perform cashier duties and connect customers with specialist staff when technical advice is needed. You maintain knowledge of Council services, products and activities so customers receive accurate information and practical support.

Every interaction has an impact. You help residents, businesses and visitors access services, understand processes and find the information they need. Your work strengthens trust in Council by providing professional, responsive and consistent service to a diverse community.

You join a stable organisation that supports learning, teamwork and career development. This role suits someone who enjoys helping people, communicates clearly, manages competing priorities and takes pride in delivering quality customer service every day.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,468.72 per week
• a 35-hour working week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description

For more detail on this opportunity, click here to view or download the position description.

Closing date: Sunday 16 August 2026, 11.59 pm

**Contact officer: Jess Suazo on 9839 6290

Internal ref: BCC722 and BCC725**