CUSTOMER SERVICE OFFICER/ADMINISTRATION SUPPORT OFFICER

CUSTOMER SERVICE/ADMINISTRATION OFFICER

Narromine Local Aboriginal Land Council (NLALC) is seeking a motivated and organised Customer Service/Administration Officer to join our team.

This is an exciting opportunity for a friendly and professional person who enjoys working with people, providing high-quality administrative support and contributing to positive outcomes for the local Aboriginal community.

As the first point of contact for Centrelink customers, you will play an important role in ensuring the smooth delivery of Centrelink Agency services. You will also provide excellent customer service to members and support the daily operations of Narromine Local Aboriginal Land Council.

Key responsibilities include:

• Delivering Centrelink Agency services in accordance with Services Australia requirements
• Assisting customers to access Centrelink services and information
• Helping customers use myGov, Centrelink online accounts and self-service facilities
• Verifying customer identity and supporting documentation
• Maintaining the privacy and confidentiality of customer information
• Keeping accurate records of Centrelink transactions and Agency activities
• Providing administrative and operational support to the CEO and Board
• Responding to enquiries in person, by telephone and by email
• Promoting a professional and positive image of NLALC
• Helping maintain a clean, safe, organised and welcoming office environment

The successful applicant will have strong customer service, communication and organisational skills. They must be able to manage competing priorities, maintain confidentiality and work effectively both independently and as part of a team.

Applicants should be confident using Microsoft Office programs, including Word, Excel and Outlook, and willing to learn new computer systems. A respectful approach to working with Aboriginal people and communities is essential.

This is a part-time position working 30 hours per week. An attractive remuneration package will be negotiated based on the successful applicant’s qualifications and experience.

Narromine Local Aboriginal Land Council is committed to equal employment opportunities. Aboriginal and Torres Strait Islander people are strongly encouraged to apply, and applications from local community members are welcomed.

Applicants must obtain an Information Package and address the essential selection criteria for their application to be considered.

For an Information Package:

Email: [email protected]
Phone: [02 6889 2340](tel:02 6889 2340)

Alternatively, visit Narromine Local Aboriginal Land Council at 13 Burraway Street, Narromine.

Applications close at 5:00 pm on Friday, 28th August 2026.