Customer Service (on Marketplace)

Company Description Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and also serves as a Business Advisor.

Responsibilities

• Replying to chats and discussions
• Processing return & refund order
• Handling customer complaints and reviews

Qualifications

• Proficient in MS Excel operation
• Good understanding and execution of all promotion features on Marketplace (Shopee, Tokopedia, Lazada, Blibli, Tiktok Shop)
• Experienced in using channel management systems (a plus)
• Experienced in using channel relationship management (a plus)

If you’re interested, you can apply for this job here or send your CV to [email protected] with the email subject: “Applicant: [Position] – [Full Name]”

Thank you!

Job Category: E-Commerce Operation

Job Type: Full Time

Job Location: Jakarta