Customer Service (Online Chat) - 线上客服人员

Role: Customer Service (Online Chat - Mandarin Speaker)

Salary Range: RM4,000 – RM5,500 (based on experiences)

Working Days: 18 days per month (4 - 5 days per week)

Work Location: Bukit Bintang / Work from home (Confirmed Staff)

**Working Hours:**During Probation: 12-hours day shift (8AM-8PM)
Confirmed Staff: 12-hours day or night shift (8AM-8PM /8PM-8AM)

Probation Period: 3 months

Benefits: EPF, SOSCO, Basic Pay, Allowance, and KPI incentive, Performance Bonus

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Job Responsibilities:

1. Communicate with customers in real time via online chat tools, respond to inquiries, resolve issues, and effectively handle customer concerns to ensure a positive customer experience.
2. Coordinate customer needs with internal departments, maintain close communication, ensure timely responses and professional handling of issues, track progress, and follow up on outcomes.
3. Collect, categorise, and provide feedback on both positive and negative customer opinions regarding company products, processes, and services.

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Job Requirements:

1. Good communication skills and strong teamwork ability
2. Strong customer service mindset
3. Willing to work on rotating shifts (day / night shift)
4. Positive attitude with the ability to handle stress; emotionally stable and friendly personality
5. Strong proficiency in Mandarin (both communication and comprehension), this role serves Mandarin Speaking Customers.
6. Good and Accurate Typing Speed (Preferred)

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招聘岗位：客服专员 （线上聊天 -中文）

薪资范围: RM4,000 – RM5,500 (看经验而定)

工作天数: 每月最低18天工作 (一周工作4-5天)

上班地点: Bukit Bintang 办公室 / 居家办公 (正式员工）

**上班时间:**试用期员工: 12小时 (8AM-8PM)
正式员工: 12小时早班 或 晚班 (8AM-8PM /8PM-8AM)

试用期：3个月

福利： EPF SOSCO, 底薪, 补贴，KPI奖金， 表现Bonus

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岗位职责：

1、通过在线聊天工具与主动咨询的客户进行实时有效的沟通，解决客户提出的疑问，有效的安抚客户，达到良好的客户体验；

2、有效协调客户需求和公司其他部门的信息传递，保持紧密联系，保障客户提出的问题得到快速响应与专业的处理，追踪处理进度，回访处理结果；

3、针对客户对公司产品，流程和服务的正负面评价，做好归类总结和反馈

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任职要求：

1. 良好的沟通能力，优秀的协作能力；
2. 有较强的客服意识；
3. 有较好的心态和抗压能力，不易怒，性格开朗；
4. 中文沟通理解能力强，此岗位需要对接中文客户；
5. 精准优秀的打字速度。