Customer Service / Operation Executive

Customer Service & Operations Executive

Company: NTG A&O Malaysia Sdn. Bhd.
Employment Type: Full-Time

Job Description

• Handle customer enquiries and provide timely shipment updates.
• Coordinate and manage import and export shipments by air, sea, and cross-border from booking to final delivery.
• Arrange bookings with shipping lines, airlines, transporters, warehouses, and overseas agents.
• Monitor shipment schedules and ensure timely cargo movement and delivery.
• Prepare and verify shipping documents, including HBL/MBL, HAWB/MAWB, Commercial Invoice, Packing List, Shipping Instructions, Delivery Orders, and other related shipping documents.
• Coordinate customs clearance and delivery arrangements.
• Liaise with the Sales team, Operations Manager, customers, overseas agents, carriers, transporters, warehouses, customs brokers, and other service providers to ensure smooth shipment execution.
• Prepare customer invoices and coordinate all billing documents until the billing process is completed.
• Verify supplier invoices and ensure all operational costs are accurately captured.
• Coordinate with the Finance team on invoicing, billing documentation, and payment-related matters.
• Maintain complete and accurate shipment records in accordance with company procedures.
• Ensure compliance with company SOPs, customer requirements, and applicable regulatory requirements.
• Prepare operational reports and update shipment status when required.
• Resolve operational issues promptly and escalate critical matters to the Operations Manager when necessary.
• Perform any other duties assigned by the Operations Manager or Management.

Requirements

• Minimum Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 2 years of working experience in freight forwarding or logistics operations.
• Knowledge of import and export procedures, shipping documentation, customs processes, and Incoterms.
• Excellent communication and interpersonal skills.
• Strong customer service, organizational, and problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, and Outlook).
• Able to work independently as well as in a team environment.
• Strong organizational and time management skills with the ability to multitask and meet deadlines.
• Good command of English and Bahasa Malaysia, both written and spoken.