W
Wolters Kluwer
Customer Service Operations Associate (Filing Manager)
Skills
Workday
1 month ago
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Important information
Contract type:
Permanent
Salary:
$35,000 – $58,600 / year
Location:
Houston, TX, USA
Work mode:
Onsite
Published on:
13 September 2026
What they need
- The Customer Service Operations Associate (“CSOA”) - Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL’’) Team
- The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients
- Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
- Submit 50-100 applications per week (varies based on complexity of filings)
- Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
- Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’.s onboarding and/or research teams
- Operate efficiently within an internal collaborative team environment
- Other duties as assigned- 1-2 years of data entry and/or licensing experience is preferred
- Minimum Bachelor’s degree, or equivalent experience
- Exceptional interpersonal skills to communicate with government agencies and colleagues
- Use of considerable tact and discretion when dealing with sensitive data
- Ability and desire to work in a fast paced environment
- Excellent attention to detail and high degree of accuracy and consistency
- Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
- Top of the line organization skills in all facets of project workflow
- Superb time management skills
- Ability to maintain a customer centric focus and work ethic at all times
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