Customer Service Operations Associate (Korean Speaker)

About Zarada

Zarada is a leading global semi-permanent makeup brand committed to delivering premium beauty services with a focus on natural results and exceptional customer experience.

We are looking for a highly organized and customer-oriented Customer Service Management Associate (Korean Speaker) to join our growing team in Jakarta. This is an exciting opportunity to build your career in the premium K-Beauty industry.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Manage customer reservations, appointment confirmations, rescheduling, and cancellations.
• Maintain and update customer information in the CRM system.
• Conduct customer follow-ups and handle customer concerns appropriately.
• Coordinate with internal teams to ensure smooth daily operations.
• Support CRM campaigns and prepare basic customer service reports.
• Provide Korean–Indonesian interpretation and translation support for internal projects and business activities as assigned.

Requirements

• Fluent in Korean (spoken and written).
• Currently residing in Jakarta.
• Excellent communication and interpersonal skills.
• Well-organized, responsible, and customer-oriented.
• Eager to learn, proactive, and committed to continuous self-improvement.
• Demonstrates a strong sense of responsibility, accountability, and ownership of assigned tasks.

Preferred Qualifications

• Experience in the beauty, medical aesthetics, or service industry.
• Proficiency in English.
• Experience using CRM systems or customer databases.
• Enjoy meeting and communicating with people.

Employment Details

• Permanent Employee
• Hybrid Work (WFO & WFH)
• Office Location: ITC Permata Hijau, South Jakarta
• Salary: Negotiable

Learn more about us:

• Instagram: @zarada_brow
• Instagram: @zarada_id