Customer Service Operations Executive

Profile: Customer Service Operations Executive| Location: Panchkula, Haryana | Experience: 1 to 3 years | Budget: 25k to 30k per month | Contact: Kritika - 7827666376 (WhatsApp or Call)

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Job Description: Customer Service Operations Executive Department: Operations

Reporting To: Customer Success Manager

Role Overview: To manage customer grievances, provide end-to-end customer support, and handle basic e-commerce operations to ensure a smooth customer journey and high satisfaction levels.. Key Responsibilities.

Grievance Handling:

• Handle customer complaints, escalations, and grievances through calls, emails, WhatsApp, and CRM.
• Ensure timely resolution as per company SLA.
• Coordinate with internal teams (warehouse, logistics, finance, tech) for resolution.
• Maintain grievance logs and prepare escalation reports.

Customer Support:

• Handle pre-sales and post-sales customer queries.
• Assist customers with order placement, payment issues, delivery status, returns, refunds, and replacements.
• Provide accurate product information and usage guidance.
• Maintain high CSAT and professional communication standards.

E-commerce Operations (Basic):

• Manage orders on e-commerce platforms (Shopify / marketplaces).
• Track shipments and coordinate with courier partners.
• Update order status, cancellations, refunds, and RTOs.
• Support basic catalog, pricing, and offer updates.
• Work on reports related to orders, returns, and customer issues.

Skills and Competencies -

• Strong verbal and written communication skills
• Customer-first mindset with problem-solving ability
• Basic understanding of e-commerce workflows
• Familiarity with CRM tools, Excel, and order management systems
• Ability to handle pressure and escalations calmly

Qualifications & Skills

• Graduated in any discipline
• Experience with Shopify or marketplaces (Amazon/Flipkart)
• Knowledge of logistics and payment gateways
• Excel reporting and data handling
• Strong attention to detail and execution discipline

Interested candidates can apply or share their updated CVs at [email protected]

**Current Openings (Naukri):**https://www.naukri.com/essvee-consultant-jobs-careers-123488705

**Current Openings (LinkedIn):**https://www.linkedin.com/company/essvee-consultants/posts/

Thanks

Kritika

7827666376

(WhatsApp or Call)