ResponseBPO
Customer Service Operations Manager
Skills
18 days ago
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Important information
Contract type:
Permanent
Location:
uMhlanga, South Africa
Work mode:
Onsite
Published on:
7 October 2026
What they need
Customer Service Operations Manager
We are looking for an experienced Customer Service Operations Manager to lead a US customer service campaign within a fast-paced BPO environment. The role focuses on operational delivery, client satisfaction, and team performance.
Key Responsibilities :
Manage daily operations of a US customer service campaign
Ensure SLA, KPI, and quality targets are consistently met
Lead and develop team leaders and agents
Act as the main point of contact for US clientsDrive performance, quality, and continuous improvement
Requirements :3+ years’ experience in a BPO/Contact Centre environment
Proven experience managing US customer service campaigns
Strong leadership and stakeholder management skills
Solid understanding of Contact Centre KPIs and QA standards
Apply: Send your CV to [email protected] Subject: Operations Manager
Only successful candidates who meets the criteria will be contacted.
Pay: R30 000,00 - R35 000,00 per month
Work Location: In person
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