Customer Service Operations (Sea Export)

About the role

The Customer Service Operations – Sea Export Executive will be responsible for managing the end-to-end operational coordination of sea export shipments, ensuring timely and accurate execution from booking confirmation through vessel departure and post-shipment documentation. The role requires close coordination with customers, shipping lines, overseas agents, transport providers, internal operations teams, and other stakeholders to ensure smooth shipment movement and high customer satisfaction.

Key responsibilities

• Place and manage export bookings with shipping lines based on customer requirements and agreed schedules
• Check vessel schedules, transit times, cut-off dates, equipment availability, and routing options
• Obtain booking confirmations and communicate booking details to customers and relevant stakeholders
• Coordinate container/equipment requirements, including empty container release and availability
• Act as the primary operational point of contact for assigned customers and provide timely booking confirmations, sailing schedules, shipment status, and operational updates
• Coordinate with overseas agents regarding shipment details, vessel schedules, routing, documentation, and destination requirements
• Monitor shipments from booking confirmation through container pickup, gate-in, vessel loading, and sailing
• Ensure accurate shipment data is maintained in the company's operating system, ERP/TMS, and Excel files
• Identify and resolve operational issues relating to bookings, equipment, transportation, vessel schedules, documentation, and cargo movement
• Work closely with sales, documentation, finance, customs, warehouse, transport, and operations teams

About you

• Strong knowledge of Sea Freight Export / Freight Forwarding / NVOCC operations
• Good understanding of shipping line booking procedures and vessel schedules
• Knowledge of export documentation and shipping instructions
• Strong customer service and communication skills
• Excellent coordination and follow-up abilities
• Ability to handle multiple shipments and prioritize tasks under time-sensitive conditions
• Strong problem-solving and decision-making skills
• Good attention to detail and accuracy in data entry
• Proficiency in MS Excel, Outlook, and operational/ERP systems
• 2–5 years of experience in sea freight export operations, customer service, freight forwarding, shipping, or NVOCC operations preferred