Customer Service Operations Specialist

Company Description

Lumenis develops and commercializes innovative energy-based technologies used in a wide range of skin, body, and eye care treatments. The company is recognized as a BeautyTech pioneer, bringing solutions to previously untreatable conditions and redefining standards in aesthetic and medical treatments. With a strong focus on best-in-class technologies and measurable results, Lumenis aims to improve people’s lives and promote meaningful beauty and health. The company has a global presence with sales in over 100 countries, is headquartered in Israel, and operates offices across four continents. Nearly 1,500 professionals worldwide contribute to Lumenis’ ongoing growth and innovation.

Role Description

The Service Operations Specialist is a full-time, on-site role based in Seoul, South Korea. This role is responsible for coordinating and optimizing daily service operations, including scheduling and tracking service activities, managing service documentation, and supporting field service teams.

Responsibilities

• Process consumables, spare parts, and service-related orders
• Support service contract administration and maintenance activities
• Coordinate with Service Engineers on daily service operations
• Manage inventory, logistics, and shipment coordination
• Prepare quotations, invoices, and operational documentation
• Maintain accurate records in ERP and company systems

Qualifications

• 2+ years' experience in service administration, operations, customer service, or logistics
• Experience in medical devices, healthcare, technical service, or related industries preferred
• Experience with SAP, Salesforce, or other ERP/CRM systems is a plus
• Strong organizational and communication skills
• Proficiency in Microsoft Office, especially Excel
• Korean speaker with basic English capability