Customer Service Operations Specialist

Company Description LGA Health Group is a leading integrated healthcare ecosystem operating across the Middle East and Africa since 2004. Through specialized companies including LGA Assistance, Avitane, Molodost, Bronto24, HealthTour, and Solomed, the group delivers end-to-end healthcare solutions ranging from emergency response and cross-border coordination to rehabilitation, wellness, and long-term health journeys. The organization combines deep regional expertise, strong global partnerships, technology-driven solutions, and human-centered care to simplify complex healthcare journeys. Working across more than 15 countries with insurers, governments, healthcare providers, and individuals, LGA Health Group is focused on raising industry standards and improving healthcare accessibility and outcomes.

Role Description The Customer Service Operations Specialist is a full-time, on-site role based in Cairo, Egypt. This position is responsible for overseeing day-to-day customer service operations, ensuring timely and accurate responses to inquiries, and maintaining high levels of customer satisfaction. The specialist will coordinate with internal teams to resolve complex cases, monitor service performance metrics, and identify opportunities to streamline processes. Daily tasks include handling customer support communications, analyzing service data, preparing reports, and contributing to continuous improvement initiatives across the customer service function. The role also involves supporting the implementation of operational policies and best practices that align with LGA Health Group’s standards of care and service quality.

Qualifications

• Demonstrated experience in Customer Service Operations and Service Operations, with the ability to manage daily workflows and prioritize tasks effectively.
• Strong focus on Customer Satisfaction and Customer Support, including handling inquiries, complaints, and feedback in a professional and empathetic manner.
• Solid Analytical Skills to interpret data, track performance indicators, and recommend improvements to service processes.
• Excellent communication skills in English; Arabic proficiency is highly beneficial.
• Ability to work on-site in Cairo, Egypt and collaborate with cross-functional teams in a fast-paced environment.
• Organizational and time-management skills, with attention to detail and accuracy in documentation and reporting.
• Previous experience in healthcare, insurance, assistance, or a related service-driven industry is an advantage.
• Relevant bachelor’s degree or equivalent practical experience in business, operations, communications, or a related field.