Customer Service Operator

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview:

The Customer Service Operator is responsible for providing world-class service to customers while upholding Fun Town RV’s Core Values. This role requires a friendly, outgoing demeanor and strong attention to customer needs. Key responsibilities include managing incoming communications, maintaining accurate CRM records, and ensuring smooth task delegation.

Key Responsibilities:Inbound Communication Management

• Answer phone calls in a prompt, friendly, and professional manner.

• Conduct client interviews and verify information using FTRV word track.

• Handle online chats as needed to support customers in real time.

CRM & Task Management

• Locate or create company entities in CRM by searching names or phone numbers.

  Create and assign tasks based on customer needs and internal workflows.

• Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks.

Call Routing & Support

• Hot transfer calls to the appropriate party or department efficiently.

• Check phone lines each morning and report issues to the supervisor promptly.

• Perform other duties as assigned by Management

Lead Monitoring

• Monitor the New Leads Report for Parts and Service to ensure timely response.

• Use Interact to confirm lead parsing and assist with lead flow as needed.

Preferred Qualifications:

• High school diploma or GED; or one to three months related experience and/or training; or an equivalent combination of education and experience.

• Advanced computer skills with Google Mail, Sheets, Docs, Calendar, internet software, and Sys2K (Dealer Management Software).

• Excellent communication and organizational skills.

• Comfortable working in a fast-paced environment with frequent task switching.

Physical Requirements:

• Regularly required to stand, walk, talk, hear, use hands to handle or feel, and reach with hands and arms.

• Frequently required to sit, climb, balance, stoop, kneel, crouch, or crawl.

• Must be able to regularly lift up to 10 lbs, frequently lift up to 15 lbs, and occasionally lift up to 25 lbs.

• Specific vision requirements include close vision, peripheral vision, depth perception, and the ability to adjust focus.

• The work environment has moderate noise levels.

Benefits:

• Competitive salary based on experience.

• Medical, dental, and vision coverage.

• Life insurance.

• 401(k) with company match.

• Paid time off and holidays.

• Holiday Savings Plan.

• Store discounts for employees.

Join Our Growing Team!

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.