Customer Service Operator

Roadside Assistance Agents take calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers while noting down key information.

Agents are expected to follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

This is a six (6)-month contract position, which may be renewed subject to business needs.

Job Scope and Requirements:

• Answer incoming calls and make outgoing calls to customers
• Look up case notes and information to serve customers efficiently
• Work in tandem with team members to ensure appropriate services are correctly provided to customers
• Liaise with service providers to manage outstanding tasks
• Basic keyboarding and computer skills.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• Basic understanding of English and proficient in 1 language (Mandarin, Bahasa Malaysia, or English)
• Mandarin speaker is prioritize.
• Previous experience, especially in roadside assistance call centre environment, is preferable.
• Must be able to commute into office.

Scheduling Requirements:

• Agents work as a team on a shift basis.
• Each rotation works 9 hours a day for 5 days and rest for 2 days.
• Working on public holidays is required.
• Overtime available.
• Working on weekends is required if your shift is allocated for the weekend, we are open for our customers 24/7.

Benefits:

• Up to RM 200 per month attendance bonus
• Up to RM 200 per quarter advance attendance bonus

It will be very beneficial if you are proficient in more than one language (Mandarin, Bahasa Malaysia, or English).

Pay: RM2,000.00 – RM3,000.00 per month

Expected hours: No less than 45 per week

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Preferred)

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person