Customer Service / Order Entry & Processing

Overview

You would work Tuesdays, Thursdays, and option for Fridays.

Join our Printing company as a Customer Service / Order Entry & Processing specialist, where your enthusiasm and organizational skills will drive exceptional service experiences. In this role, you will be the vital link between customers and our internal systems, ensuring accurate order entry, prompt processing, and seamless communication. Your technical proficiency and attention to detail will help us maintain high standards of efficiency and customer satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment dedicated to excellence.

Responsibilities

• Accurately input customer orders into database systems and enterprise resource planning (ERP) software, ensuring all details are correct and complete.
• Order Entry - Writing up Job Tickets and Pulling Printing Plates
• Customer Service - Answering Phones and sending emails to customers/Vendors
• Handle customer inquiries via phone, email, or chat with professionalism and a positive attitude, providing clear information about order status and processing steps.
• Verify and process incoming orders, ensuring all confidential information is handled securely and in compliance with company policies.
• Perform basic math calculations for order totals, discounts, or adjustments using 10 key typing skills and Excel data analysis techniques.
• Collaborate with other departments by collecting data, updating databases, and supporting overall operational productivity.

Skills

• Strong computer skills with proficiency in Microsoft Office suite including Excel for data analysis and Word for document creation.
• Experience working with databases, ERP systems, or other database management tools to facilitate accurate data entry and retrieval.
• Excellent organizational skills with the ability to manage multiple tasks efficiently while maintaining attention to detail.
• Skilled in data collection, transcription, filing, and handling confidential information with integrity.
• Demonstrated ability to perform 10 key typing quickly and accurately to support efficient order processing.
• Effective communication skills for providing exceptional customer service across various channels.

Join us in delivering outstanding service through technical expertise and a proactive approach! Your dedication will help ensure smooth operations while fostering positive relationships with our valued customers.

Pay: $15.00 - $17.00 per hour

Expected hours: 20.0 – 27.0 per week

Work Location: In person