Customer Service Order Entry

Are you a reliable, positive, and professional person who enjoys helping others and staying busy? We’re looking for someone like you to join our team!

This full-time, day-shift position is a great opportunity for someone who enjoys variety, learning new skills, and being an important part of a supportive office team.

Key Responsibilities

You will play an important role in Customer Service Order Entry team with responsibilities that will include:

· Enter and update customer orders accurately and efficiently.

· Respond to customer questions by telephone and online.

· Explain product specifications, options, and variations to help customers select the appropriate products.

· Collaborate with customers and internal team members to resolve order questions and maintain accurate information.

· Use office equipment and systems, including the telephone system, copier, fax, and mail machine.

Minimum Qualifications

· At least one year of customer service call center experience or related customer support experience.

· At least one year of daily Microsoft Excel experience, including creating and editing spreadsheets.

· Proficiency with Microsoft Office, Outlook, and internet-based tools.

· Professional verbal and written communication skills.

· Strong attention to detail and a commitment to accurate work.

· Dependable attendance and the ability to adjust your work schedule when needed.

· A positive, professional approach when assisting customers and collaborating with colleagues.

Preferred Qualifications

· Two to three years of experience in customer support or order entry.

· Advanced experience creating and manipulating Excel spreadsheets.

Compensation and Schedule

Minimum Starting pay: $21.00–$23.00 per hour, based on relevant skills and experience.

Schedule: Day shift. Flexibility may be required based on business needs.

Benefits

Riedell Skates offers a competitive benefits package that includes:

· Health and dental insurance

· Health Savings Account and flexible spending plans

· Life and disability insurance

· 401(k) matching

· Employee discount program

· Paid company holidays and paid time off

Riedell Skates has been a family-owned and operated business since 1945. Join a team that takes pride in providing customers with some of the best skating products in the world and supporting them with knowledgeable, responsive service.

Riedell Skates is an equal opportunity employer. Employment decisions are based on qualifications, merits, and business needs.

If you’re ready to build your skills, support a great team, and make a difference every day, we’d love to hear from you!

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program

Work Location: In person