Customer Service - Order Fulfillment

In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization.

Process Efficiency:

• Perform daily operation covering order processing, purchasing, invoicing and distribution.
• Handle stock replenishment routines for parts / equipment
• Monitor stock aging and communicate to Sales Team
• Work closely with customer, sales team, warehouse and transporter to ensure on time in full (OTIF) delivery.
• Ensure local purchases are being perform as per prokura and according to procedures.
• Work closely with warehouse team to ensure stock accuracy
• Provide Order Receive (OR), delivery status and Order invoice (OI) transparency
• Responsible to carry out duties as per inventory year cycle program

Cost Control:

• Negotiate and review local transport, purchase cost
• Negotiate and review third party warehousing cost
• Verify supplier invoices and ensure that the cost is being captured correctly to division / FAM code / others references

    Digitalization / Automation:

• Apply and use digital platforms to track and trace orders and delivery status.
• Utilize Power BI (PBI) reports to follow up on tasks that enhance OR & OI performance,
• Shorten purchase-to-supply lead times, improve cost efficiency, increase master data accuracy, reduce net transport cost variances, and ensure on-time delivery.
• Work closely with service providers to identify opportunities for digital connectivity that improve delivery performance and vendor management

Trade compliance:

• Check and ensure the accuracy of import and export declaration.
• Always alert of local trade rules changes.
• Work closely with Atlas Copco legal entity to ensure that the relevant documents are kept for audit purposes according to local rules and regulation.
• Attend to internal / external audit.

Master Data Maintenance:

• Constantly check and ensure master data accuracy (PGC, GAC, TP, division, active code, factory code, etc)

• Constantly review transfer price and standard cost accuracy inclusive of LCF

• University degree in Supply Chain / Business Administration or similar academic background.

• 2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.

• High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms

• Marine Cargo Claims and Insurance

• Computer literate with intermediate excel skills

• High level of communication and organisational skills.

• Exposure to ERP would be desirable.

Onsite: Shah Alam, Malaysia

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.