Customer Service Partner

Position Purpose

Sealed Air Philippines is looking for a Customer Service Partner!

The role is responsible to perform the day-to-day for customer service operation ranging from order fulfillment, customer inquiry, and customer complaint regarding product delivery, and etc, also to ensure that the services meet with customers satisfactions.

What You'll Do

1. Handle customer inquiry including order fulfillment and ensure that products have been delivered timely and properly.
2. Responsible for solving all routine problems and notify the Customer Service Supervisor / Manager about those issues.
3. Perform jobs professionally according to the defined standard or working procedures.
4. Maintain positive relationships and contacts with customers, sales persons, supply chain and ensure that there is no impact to business operation.
5. Liaise with other concerned parties and work to leverage the collective resources of the function to optimize customer satisfaction and value to the company.
6. Order Management

• Enter order into the order system and ensure billing is successfully issued and accurate by follow business and company guideline
• Monitor order and shipment to ensure order will be shipped without problem e.g. credit block, late goods issue
• Coordinate with warehouse to manage an accurate delivery for domestic order to customer from local warehouse
• Provide necessary documents which related to export order or international shipment e.g. L/C, shipping documents to ensure order and shipment will be arranged and released to customer properly.
• Provide update information about order and shipment status to customers

1. Ability to manage complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures.
2. Have strong analytical skills, adept at problem solving and self-managing escalations.
3. Understand the needs and priorities of the assigned division and ensure that CSO execute to meet these needs and priorities.

Qualifications

1. Bachelor degree graduate in any fields.
2. 3-4 years of relevant work experience preferred
3. Experienced at effectively handling conflict situation
4. Advanced computer skills and SAP/ ERP Knowledge
5. Fair command in English both spoken and written and good computer literacy.
6. Passion to handle and interact with service to customers and working under pressure.
7. Good at communication, problem solving, collaborating skills