Gratitude India
Customer Service Process Associate
2 months ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
3 September 2026
What they need
Handle customer interactions across Voice, Webchat, Messaging, Email, and Back-office support channels.Manage inbound and outbound customer queries professionally and efficiently.Resolve customer complaints, service requests, billing concerns
Required Candidate profile
Graduates preferred.Undergraduates may be considered with relevant customer service experience.Comfortable working from office, rotational shifts, night shifts, and rotational week-offs.
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