Gratitude India
Customer Service Process Associate - Voice & Webchat
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹500,000 – ₹700,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
Handle inbound and outbound customer interactions through voice, webchat, messaging, email and back-office support. Resolve complaints, billing and service queries, maintain accurate documentation, meet KPIs and provide professional customer service.
Required Candidate profile
Customer service professionals with 1–6 years of experience and strong English communication skills. Candidates should have experience handling voice/non-voice interactions,complaints,customer queries
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