Customer Service professional

Job Summary

Job Title: International Voice process

Requirements

• Qualification: Any Graduate
• Experience: 1 - 3 Years
• Location: Mumbai
• Mode of Work: WFO
• Mode of Interview: Virtual
• Mode of Hire: Permanent

Must Have Skills

• International Voice process
• Inbound and outbound calls
• US Process
• BPO

Roles and Responsibilities

• Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information
• Handle customer complaint and escalations by providing explanations and taking necessary steps
• Follow the defined standard operating procedure and guidelines to provide accurate information to the callers
• Find alternate solutions by researching and exploring information using available resources
• Identify and escalating unresolved issues and keeping supervisors in loop
• Maintaining call logs with adequate details of the call and the caller
• Ability to work on data for various reporting and analysis

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