Customer Service Professional

• Ensuring that the order has all the required information and can fulfil the order in the specified

• Completing the Discovery phase.

• Coordinating with the customers and the internal teams to complete the project in a timely

• Creating Project Plans and sending regular reports to the customers

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as

resolving cases escalated by First Level Support

• Ensuring we provide solution within an optimal time frame

• Logging all activities against the customer account/cases

• Ensuring service is paid for

• Documenting problem and resolution using Knowledgebase Articles for quick

reference/response in future

• Creating/Modifying Crystal reports

• Planning, packaging and delivering trainings for customers remotely or onsite

• Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)

• Preparing presentations and videos for the complex options

• Training First Level Support

• Regular daily/weekly reports to the management

• Analyze and create Project specifications

• Data Setup based on specifications.

• Code/Release Testing and quality assurance

• Maintain standards compliance

Qualification and Experience

B Tech or B.E. in IT or CSE/ MCA with basic computer knowledge and strong skills in MS Excel and SQL,

preferably in software Freshers with Good Communication can also apply

Soft Skills

• Analytical, design and troubleshooting

• Research and analysis

• Excellent communication and interpersonal skills

• Ability to accomplish assigned tasks with minimal supervision

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.