Customer Service Professional

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and facilitating a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.

This will start as a part-time position with the opportunity to move to full-time and get licensed for property and casualty (paid for and sponsored by employer) as well as life and health.

Duties

• Provide outstanding customer support through various channels including phone, email, and chat.
• Handle inbound and outbound calls with professionalism and courtesy.
• Assist customers with inquiries related to products, services, and account management.
• Learn and master billing system to provide exceptional customer service in this area
• Ability to multi-task and prioritize needs to efficiently serve our customers
• Utilize Microsoft Office applications to document interactions and maintain records.
• Ensure compliance with company policies regarding cash handling when necessary.

Experience

• Previous experience in customer service or client services is preferred.
• Experiene working in a team environment preferred, as collaboration is key
• Strong computer skills with the ability to navigate various software applications efficiently.
• Strong analytical skills to assess customer needs and provide tailored solutions. Join us in delivering exceptional service that makes a difference! We look forward to welcoming you to our team.

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Work from home

Work Location: In person