Customer Service Professional

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Professional to join our team. In this role, you will serve as a key point of contact for our customers, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess experience with Sage 50, along with marketing and website support skills, to effectively assist customers and contribute to the overall success of our customer service operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone email.
• Enter quotes, process orders and generate work tickets utilizing Sage 50 software.
• Assist with marketing initiatives by supporting promotional campaigns and customer engagement strategies.
• Support website-related activities, including updates, troubleshooting, and content management.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to resolve customer issues efficiently and effectively.
• Identify opportunities for process improvements to enhance the customer experience.
• Stay informed about product updates and industry best practices to provide knowledgeable assistance.

Experience

• Proven experience working with Sage 50 accounting software is essential.
• Prior experience in marketing support or website management is highly desirable.
• Strong communication skills with the ability to convey technical information clearly.
• Excellent problem-solving skills and a customer-focused attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Previous experience in a customer service role is preferred but not mandatory; relevant technical knowledge can be an asset.

Pay: $22.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person